Support
Common questions get an instant answer; everything else reaches a human with your message attached.
Instant answers
How do API keys work?
Keys are created instantly - free ones need no signup (atlasbyauro.com/fda/free-key) and unlimited replacements are fine. Sign in at /fda/account to see every key attached to your email, with live usage.
What do the plans cost and change?
Free: 1,000 API calls + 3 exports monthly. Pro: unlimited exports, weekly email alerts, 50k calls. Business adds daily alerts and database dumps. Full comparison: atlasbyauro.com/fda/pricing. Cancel anytime in Stripe.
Refunds and cancellation?
14-day full refund on your first payment, no questions - email us from your subscription address. Cancel anytime via the Stripe portal (Account > Billing); access runs to period end.
Export limits?
Free accounts get 3 predicate-table exports and 3 builder scaffolds per month; both are unlimited on Pro. The screening CSV includes recall indicators and a methodology footer.
What does the Predicate Builder do?
Collect up to 8 candidates from clearance pages, add your device's profile, and export an SE-comparison scaffold - record fields pre-filled, judgment rows (intended use, technology, materials) marked for your expertise. Guide: atlasbyauro.com/fda/predicate-builder
How do I connect Claude/ChatGPT?
Add https://atlasbyauro.com/mcp?key=YOUR_KEY as a custom connector/MCP server. Tools include find_predicates and product_code_stats. Setup notes: atlasbyauro.com/mcp