Flex-Neck Catheter External Repair Kit REF CE-1400 LOT CE-1400/A

FDA device recall Z-1352-2023 · posted 2023-04-07 · Open, Classified

Recall details

Recalling firm

Merit Medical Systems, Inc.

Reason for recall

Product that was built for design verification testing was inadvertently distributed to customers.

Action taken

On 02/15/2023, the firm sent an "URGENT MEDICAL DEVICE RECALL NOTICE" via email to customers informing them that, Merit Medical Systems, Inc. is voluntarily conducting a recall of the Flex-Neck Catheter External Repair Kit due to an internal system error that inadvertently allowed an engineering configuration to be released for distribution to customers. Customers are instructed to: 1. Immediately determine if any of the devices identified in the attached Customer Response Form (CRF) are within their facility, quarantine them, and discontinue use and distribution. 2. Ensure that applicable personnel within their organization are made aware of this field action. 3. If the product has been further distributed to other facilities, institutions, or manufacturers, please ensure this notice is immediately shared with them and note the quantity distributed on the CRF. Additional distribution details may be required by health authorities. 4. Fill out, scan and email the completed Customer Response Form to Customer Service at response@merit.com within seven (7) days. All affected product shipped to customers must be accounted for on the CRF. 5. Immediately return all affected lots in their possession to Merit, per the instructions in the attached CRF. If customer have any questions concerning this communication, contact Merit Sales Representative or Merit Customer Service at (801) 208-4381 | Hours: 6 am to 6 pm MST | Mon-Fri.

Root cause

Software Manufacturing/Software Deployment

Status

Open, Classified

Product code

FJS

Quantity affected

17 devices

Distribution

U.S. Nationwide distribution in the states of MD, MI, OH, and TX. O.U.S.: N/A

Date initiated

2023-02-15

Date posted

2023-04-07

Location

South Jordan, UT