ENVOY 500 AST Reagent Kit, reference Model/Catalog 55255, for Envoy 500. Intended Use of the Product: Envoy 500 AST Reag

FDA device recall Z-0006-2015 · posted 2014-10-02 · Terminated

Recall details

Recalling firm

ELITech Clinical Systems SAS

Reason for recall

Some users of ENVOY 500 AST Reagent Kit, reference 55255, for Envoy 500 systems are observing that Quality Control (QC) fails before the product expiry is reached.

Action taken

ELITech sent an Urgent Product Recall Notice letter dated August 12, 2014, to all affected customers. The letter identified the product the problem and the action needed to be taken by the customer. To All Users, ***Effective immediately, please discontinue using this product.*** Actions to be taken: "Laboratories must not use this product and must destroy all remaining inventory of the product. "If you have transferred any of this product to another location, please forward a copy of this bulletin to that location. "All users receive ENVOY 500 AST REAGENT KIT, reference 55255, from distributors. To be certain everyone who is possibly affected by this is contacted, we are sending this communication to all registered users. As confirmation of receipt of this notice, please return the attached confirmation receipt to Technical Support by fax (401-642-9003) within 48 hours of receipt. On August 20, 2014:, customers were contacted with an interim solution. On September 3, 2014, the firm sent Technical Bulletin 5056 and Distributor Notice D057/Customer Notice C061 to all Envoy users notifying that the recalled Envoy AST Reagent (ref 55255) was being discontinued; the old Envoy AST Reagent (ref. 55250) was being reinstated. On September 23, 2014, the firm sent the URGENT: PRODUCT RECALL NOTICE "UPDATE", dated 19 September 2014, to all Envoy users stating that old (original) Envoy 500 AST Reagent Kit (ref 55250) will replace the recalled Envoy 500 AST Reagent Kit (ref 55255). As confirmation of receipt of this notice, please return the attached confirmation receipt to Technical Support by fax (401-642-9003) within 48 hours of receipt. Customers with questions about this recall, please call the Technical Support at 1-855-354-8324 (1-855-ELITECH).

Root cause

Process control

Status

Terminated

Product code

CIT

Quantity affected

878 kits

Distribution

Nationwide Distribution

Date initiated

2014-08-11

Date posted

2014-10-02

Date terminated

2014-12-11

Location

SEES, France

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