AIDBAGs are first aid kits of convenience composed of individually labeled devices designed as specialty first aid kits

FDA device recall Z-1947-2026 · posted 2026-04-29 · Open, Classified

Recall details

Recalling firm

North American Rescue LLC.

Reason for recall

Kits contain the McKesson TRUE Metrix PRO Professional Monitoring Blood Glucose System that has been recalled for an issue with the software design of the E-5 Error Code where the meter displays an E-5 error code for a very high blood glucose event (> 600 mg/dL) or when there is a test strip error, which can lead to operator confusion when evaluating patients and a delay in appropriate treatment. This is a downstream recall of Trividia Health Class I, Recall Event ID 98317.

Action taken

On 3/27/2026, correction notices were emailed to customers asking them to take the following actions: For Health Care Professions: Notify your providers and patients who use the products. You may use the customer notice on page 5. For Multiple Patient Facilities: Please post the notice provided on page 6 in areas where the Products are stored within your facility to notify personnel of this labeling correction. For People with Diabetes: Follow the updated E-5 error code instructions in the notice on page 5. This correction should be carried out to the user level. If you have further distributed this product, notify them of this correction. Your notification may be enhanced by including this correction notification letter. Customers with questions can contact Trividia Health Customer Care at 1-888-835-2723, Monday-Friday 8AM-8PM EST (excluding holidays) or email. For links to the updated Owner's Booklets and help resources visit www.trividiahealth.com trividia0126CC@trividiahealth.com The notice provides email www.NARercue.com

Root cause

Component design/selection

Status

Open, Classified

Product code

LRR

Quantity affected

21

Distribution

US: CA, WA

Date initiated

2026-03-27

Date posted

2026-04-29

Location

Greer, SC